Customer Service

General Resources

Customer Service Resources

Where to Look? Browse these Call Numbers

  • HF 5389 – Business and office etiquette.
  • HF 5415.5 to HF 5415.55 – Customer services; customer relations; relationship marketing.

Selected Books in the Library

  • Emotional Value: Creating Strong Bonds with Your Customers.
    Call number: HF 5415.5 .B3673 2000
  • The Ten Demandments: Rules to Live By in the Age of the Demanding Customer.
    Call number: HF 5415.5 .M66 2002
The eBook Collection from EBSCOhost is our largest provider of e-books (electronic copies of printed books in PDF format), available 24 hours a day, 7 days a week. eBook Collection has an easy-to-use search interface. You will be prompted to login with your Library User ID or Alt. ID, and your PIN to access these e-books from off-campus.

Visit our eBook Collections for links to eBook Collection from EBSCOhost and other e-book collections.

  • Customer Service Heroes, lists “25 Customer Service Skills You Absolutely Need,” in addition to discussions of customer service skills, resumes, training, and more.
  • Skills You Need: Customer Service Skills, offers helpful advice not just for customer service, but for help with communication, employability, and more.

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